The Qualitative Study of Information System Utilization in Organizational Decision-Making
DOI:
https://doi.org/10.59141/jiss.v7i3.2282Keywords:
information systems, decision making, organization, qualitative studyAbstract
Background: The use of information systems has become a crucial element in supporting organizational decision-making amidst the complexity of the business environment and demands for efficiency. Objective: This study aims to explore how information systems are utilized in organizational decision-making processes, as well as to identify the benefits, challenges, and factors contributing to their success. Methods: The study used a qualitative approach with a case study method in an organization that has implemented an integrated information system. Data were collected through in-depth interviews, observations, and analysis of internal organizational documents. Results: The results indicate that information systems play a significant role in improving decision quality by providing accurate, timely, and relevant data. However, the use of information systems has not been fully optimized due to limited user competency, resistance to change, and data integration constraints. Conclusion: This study provides a conceptual contribution to understanding the role of information systems in organizational decision-making and provides practical implications for system managers and organizational leaders in improving the effectiveness of information technology utilization.
References
Bilan, Y., Oliinyk, O., Mishchuk, H., & Skare, M. (2023). Impact of information and communications technology on the development and use of knowledge. Technological Forecasting and Social Change, 191, 122519.
Chen, L. (2020). Organizational culture and the adoption of decision support systems in small and medium enterprises. Journal of Organizational Computing and Electronic Commerce, 30(3), 268–283. https://doi.org/10.1080/10919392.2020.1802063
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Gupta, A., & Sharma, S. (2019). Impact of information systems on organizational decision-making: A study on the role of IT infrastructure. Journal of Decision Systems, 28(3), 234–245. https://doi.org/10.1080/12460125.2019.1655454
Hao, Y., Guo, Y., & Wu, H. (2022). The role of information and communication technology on green total factor energy efficiency: Does environmental regulation work? Business Strategy and the Environment, 31(1), 403–424.
Haque, M. N., Shah, K. R., & Rana, M. A. (2021). Decision-making and the role of information systems: An empirical study of the manufacturing industry. Journal of Industrial Information Integration, 20, 100–111. https://doi.org/10.1016/j.jii.2021.100111
Henderson, J. C., & Venkatraman, N. (2019). Strategic alignment: A model for organizational change. International Journal of Information Management, 46, 67–80. https://doi.org/10.1016/j.ijinfomgt.2018.10.009
Kim, M., & Lee, H. (2021). Leveraging information systems for strategic decision-making: A conceptual framework. Information & Management, 58(3), 103424. https://doi.org/10.1016/j.im.2020.103424
Liang, T. P., Saraf, N., Hu, Q., & Xue, Y. (2021). Assimilation of enterprise systems: The effect of institutional pressures and the alignment of management's support. MIS Quarterly, 45(2), 421–443. https://doi.org/10.25300/MISQ/2021/04502
Nogueira, F., Silva, L., & Lacerda, R. (2019). Information systems and decision-making in small businesses: A case study approach. International Journal of Information Management, 47, 92–101. https://doi.org/10.1016/j.ijinfomgt.2018.12.001
O’Brien, J. A., & Marakas, G. M. (2018). Management information systems (10th ed.). McGraw-Hill Education.
Sadeghi, N., Zarei, B., & Fouladivanda, F. (2020). Role of decision support systems in improving decision quality in the financial sector. Journal of Financial Decision Making, 39(2), 220–235. https://doi.org/10.1016/j.jfdm.2020.02.005
Said, D. (2022). A survey on information communication technologies in modern demand-side management for smart grids: Challenges, solutions, and opportunities. IEEE Engineering Management Review, 51(1), 76–107.
Senn, J. A. (2019). Information systems in organizations: A managerial perspective. Pearson Education.
Verville, J., & Halingten, A. (2021). The role of leadership in information system adoption and use: A study of large organizations. International Journal of Information Technology & Decision Making, 20(2), 245–262. https://doi.org/10.1142/S0219622021500179
Zhou, Y., Zhang, J., & Li, L. (2020). The role of information technology in decision-making: A perspective of organizational change. International Journal of Information Technology & Decision Making, 19(6), 1549–1572. https://doi.org/10.1142/S0219622020500177
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Joko Sarono, Abdul Jamil, Emmie Fatkhunnajah, Nurkomar Hidaya, Purwanto Purwanto
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
