Hybrid Library Service Policy Implementation at Bina Mandiri University Gorontalo
DOI:
https://doi.org/10.59141/jiss.v4i07.855Keywords:
Service policy, Hybrid LibraryAbstract
Bina Mandiri University Library (UBM) Gorontalo has made progress in terms of services both conventionally and digitally. However, not all academic communities are interested in using the system, in the sense that there are still library users who need a conventional or manual service system. Therefore, a Hybrid library service policy is needed that combines the two systems. This study aims to measure the level of community satisfaction as service users for the implementation of the Hybrid Library service policy at UBM Gorontalo. The method used is quantitative descriptive using the General Guideline approach for the Preparation of Community Satisfaction Survey by Permenpan RB 2017. The results showed that the implementation of the Hybrid library service policy at UBM Gorontalo as a whole, the assessment of service elements was on average assessed by respondents with good and very good categories. The dominant service element is the compatibility between the service product and the service aspect; The competence of service personnel is quite adequate and has experience in various libraries; and prompt and precise handling of complaints
References
Aditya, Yuda, Melfan, Salsabila Naqiyyah, Halomoan, Naufal Akbar, & Umar, Alfany. (2023). Membangun Jaringan Kerjasama Dalam Rangka Pemberdayaan Perpustakaan. El-Mujtama: Jurnal Pengabdian Masyarakat, 3(1), 269–279. https://doi.org/10.47467/elmujtama.v3i1.2425
Arora, Dipti. (2018). Building Digital Library of Technology Focus Using Dspace. IEEE 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services, ETTLIS 2018, 83–86. https://doi.org/10.1109/ETTLIS.2018.8485231
Boachie, Francis Kwabena. (2018a). ICT Infrastructure Required For Sustainable Library Services In The 21St Century Issues And Challenges From A Developing Country’s Perspective. 2018 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS), 12–15. https://doi.org/10.1109/ETTLIS.2018.8485190
Boachie, Francis Kwabena. (2018b). ICT Infrastructure Required For Sustainable Library Services In The 21St Century Issues And Challenges From A Developing Country’s Perspective. 2018 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services (ETTLIS), 12–15. https://doi.org/10.1109/ETTLIS.2018.8485190
Chan, Vanessa Hiu Ying, Chiu, Dickson K. W., & Ho, Kevin K. W. (2022). Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era. Journal of Retailing and Consumer Services, 67(February), 102960. https://doi.org/10.1016/j.jretconser.2022.102960
Chen, Huixin. (2018). Evaluation of personalized service level for library information management based on fuzzy analytic hierarchy process. Procedia Computer Science, 131, 952–958. https://doi.org/10.1016/j.procs.2018.04.233
Chisita, Collence Takaingenhamo, Chiparausha, Blessing, Tsabetse, Vusi, Olugbara, Cecilia Temilola, & Letseka, Moeketsi. (2022). Remaking academic library services in Zimbabwe in the wake of COVID-19 pandemic. Journal of Academic Librarianship, 48(3), 102521. https://doi.org/10.1016/j.acalib.2022.102521
Creswell, John W. (2017). Mixed Method Research: Instroduktion and Aplication. University of Nebraska, Lincoln: Academic Press.
Gmiterek, Grzegorz. (2021). Polish university libraries social networking services during the COVID-19 pandemic spring term lockdown. Journal of Academic Librarianship, 47(3), 102331. https://doi.org/10.1016/j.acalib.2021.102331
Gul, Sumeer, Shafiq, Huma, Nisa, Nahida Tun, Hussain, Aabid, Shueb, Sheikh, & Shafi, Muzamil. (2018). World Digital Library World Cultures in One Click. IEEE 5th International Symposium on Emerging Trends and Technologies in Libraries and Information Services, ETTLIS 2018, 54–58. https://doi.org/10.1109/ETTLIS.2018.8485213
Liu, Jiajing, Sun, Honglei Lia, & Zheng, Jianming. (2023). Factors affecting users’ intention to use mobile health services of public libraries. Library and Information Science Research, 45(1), 101223. https://doi.org/10.1016/j.lisr.2022.101223
Lyu, Xia, Xiao, Fang, & Fan, Xin. (2021). Application of Queuing Model in Library Service. Procedia CIRP, 188(2019), 69–77. https://doi.org/10.1016/j.procs.2021.05.054
Ridwan, Madinatul Munawwarah, Ismaya, Syahdan, Aminullah, Andi Muhammad, & Jamaluddin, Nurlaeli. (2021). Perpustakaan Konvensional, Hibrida, Perpustakaan Digital dan Bookless Library. Maktabatun: Jurnal Perpustakaan Dan Informasi, 1(1), 53–62.
Rinaldy, Rudi. (2012). Analisis Kualitas Pelayanan Publik. Экономика Региона, 1(Kolisch 1996), 49–56.
Riska Chyntia Dewi, & Suparno Suparno. (2022). Mewujudkan Good Governance Melalui Pelayanan Publik. Jurnal Media Administrasi, 7(1), 78–90. https://doi.org/10.56444/jma.v7i1.67
Setianingrum, Erna. (2019). Inovasi Pelayanan Publik. Surabaya: PT Media Aksara Globalindo.
Shepherd, Keith D., Ferguson, Rich, Hoover, David, van Egmond, Fenny, Sanderman, Jonathan, & Ge, Yufeng. (2022). A global soil spectral calibration library and estimation service. Soil Security, 7(April), 100061. https://doi.org/10.1016/j.soisec.2022.100061
Suharso, Putut, Arifiyana, Imaniar Putri, & Wasdiana, Mizati Dewi. (2020). Layanan perpustakaan perguruan tinggi dalam menghadapi pandemi Covid-19. Anuva: Jurnal Kajian Budaya, Perpustakaan, Dan Informasi, 4(2), 271–286.
Syn, Sue Yeon, Sinn, Donghee, & Kim, Sujin. (2023). Innovative public library services during the COVID-19 pandemic: Application and revision of social innovation typology. Library and Information Science Research, 45(3), 101248. https://doi.org/10.1016/j.lisr.2023.101248
Wu, Jing. (2019). Research on embedded library services in university for scientific research users. Proceedings - 10th International Conference on Information Technology in Medicine and Education, ITME 2019, 9, 722–725. https://doi.org/10.1109/ITME.2019.00165
Xiaodan, Du, & Wei, Wang. (2017). Discussion on university library service pattern in big data Era. 2017 IEEE 2nd International Conference on Big Data Analysis, ICBDA 2017, 597–600. https://doi.org/10.1109/ICBDA.2017.8078705
Yuliana, Lia, & Mardiyana, Zulfa. (2021). Peran Pustakawan Terhadap Kualitas Layanan Perpustakaan. Jambura Journal of Educational Management, (2), 53–68. https://doi.org/10.37411/jjem.v2i1.526
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Harson Towalu, Titin Dunggio
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-ShareAlike 4.0 International. that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
