Vol. 6, No. 1 January 2025
E-ISSN:2723 6692
P-ISSN:2723 6595
http://jiss.publikasiindonesia.id/
Jurnal Indonesia Sosial Sains, Vol. 6, No. 1, January 2025 53
The Role of Effective Communication Training to Improve Skills and
Productivity by the Sikka Regency Manpower and Transmigration Service
Yosefina Pausta Silvesta
1*
, Intan Mustafa
2
, Viktor Ariestyan Sedu
3
Universitas Nusa Nipa, Maumere, Indonesia
Email: yosefinasil[email protected]
1
, intanmustafa1[email protected]
2
,
viktorsedu@gmail.com
3
Correspondence: yosefinasilve@gmail.com
*
KEYWORDS
ABSTRACT
Effective Communication,
Skills; Productivity; Labor;
Transmigration
Effective communication is crucial in enhancing skills and
productivity in various sectors, including community and
organizational development. Conflicts often arise in daily
interactions, and effective communication plays a pivotal role in
identifying and resolving these issues constructively. This
research aims to describe the activities carried out during training
organized by the Sikka Regency Manpower and Transmigration
Service at the Karya Ilahi Foundation and Avco Dai Adaesa Bola
Processing to find out the role of effective communication in
improving skills and productivity at the Karya Ilahi Foundation.
Researchers used descriptive qualitative research methods. Data
collection techniques use observation and documentation. The
results show that with effective communication, conflicts can be
identified and resolved in a constructive way. Interesting during
the training at the divine work foundation: This training provides
a number of materials about dealing with children with special
needs, so that teachers and employees are better prepared to deal
with various situations in the school environment. Providing this
training helps the community to better utilize local resources such
as coconut which can be processed with various types, one of
which is VCO.
Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)
Introduction
In society, conflict cannot be avoided. However, with effective communication, conflicts can
be identified and resolved in a constructive manner. This is important to maintain harmony and
productivity in the social environment (Priadi et al., 2023). Effective communication also plays a
role in building a collaborative culture in society. With open and transparent communication, all
people feel valued and heard. This increases their motivation and commitment to a common goal,
creating a harmonious and productive environment.
Effective communication means listeners can understand what the speaker is saying.
Effective communication can only be created if the communicant and communicator have the same
meaning, interpretation of the message, and perception (Mahdi, 2023; Putri, 2024). Effective
communication is the foundation of success in various aspects of life. In daily interactions, both in
work and personal life, the ability to communicate well is the main key. Effective communication
aims to achieve several important things in human interaction, including the following: Clear
Understanding, Avoiding Conflict, Building Strong Relationships, (Qorib & Afandi, 2024;
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Jurnal Indonesia Sosial Sains, Vol. 6, No. 1, January 2025 54
Rembulan, 2023). Apart from having to have effective communication, you also need to have skills
that are able to solve problems in a community or social circle.
Skills are fundamental skills in learning in the 21st century. Problem-solving skills include
other skills such as identification and the ability to search for, select, evaluate, organize, and
consider alternatives and interpret information (Dilekçi & Karatay, 2023; Purwanto et al., 2023).
A person must be able to find various solutions from different points of view, in solving complex
problems (Parczewska, 2021; Tang et al., 2021; Zubaidah, 2016). The type of skills that produce
concrete products or things that become part of real implementation are called productive skills.
Productivity the ability of each individual, system, or company to produce what they want by
using resources effectively and efficiently. The word productivity itself has the same elements as
productive power and productivity. This term is often used to assess the efficiency of a factory,
machine, company, facility, system or person in changing an input into the desired output.
Therefore, we can see that productivity itself contains three important factors, namely, 1).
Effectiveness is used as the value of accuracy in deciding how to do something to achieve a goal.
2). Efficiency is used to measure the accuracy of doing something by saving existing resources. 3).
Quality shows how well various customer requirements, specifications or expectations can be met
(Faqih, 2024). One of the productive or producing skills that will be discussed in this research is
writing skills. Writing is an inseparable skill in English. Writing skills can be categorized as
complex skills. This is because in writing, the writer is expected to be able to accumulate their
knowledge in written form (Maharani et al., 2024).
According to Law No. 13 of 2003 in Muthmainnah (2024) concerning Employment, labor is
every person who is able to do work to produce goods and/or services to meet their own needs and
those of the community. Payaman J Simanjuntak in Muthmainnah (2024) Workers are residents
who have or are currently working, including those who are looking for work and those who are
involved in other activities, such as school or taking care of the household. Even though they are
not working actively, they are physically able to participate in work at any time.
The Department of Manpower and Transmigration is a government institution which has the
function of developing, controlling and supervising the field of employment and providing training
for prospective workers. The task of the Manpower and Transmigration Service is to carry out
regional government affairs in the field of labor and regional government affairs in the field of
transmigration as well as assisting duties. This government program is useful for improving living
standards. Communities can utilize natural resources and create new jobs.
In research at a divine work foundation, this foundation is both a home and a school for
children with special needs. With the various traits and characteristics of each child, the teachers
patiently and sincerely guide and teach the students on the foundation of divine work. With the
various work programs created, it can be carried out well. So, based on the background description
above, the author has the following problem formulation, What is the Role of Effective
Communication to Improve Skills and Productivity during training? The research objective that
can be achieved is to describe the activities carried out when carrying out training at the Karya Ilahi
Foundation and VCO Processing training in Bola village to find out the Role of Effective
Communication to Improve Skills and Productivity.
Materials and Methods
Researchers used descriptive qualitative research methods. This type of qualitative
descriptive research displays data as it is without manipulation or other treatments. The aim of this
research is to present a complete picture of an incident or is intended to expose and clarify a
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phenomenon that occurs (Rusli, 2021). Data collection techniques use Observation and
Documentation and for data analysis techniques use Miles and Huberman (1992:20) in Rijali
(2019) describe the process of analyzing qualitative research data as follows. parts (1) understand
the meaning of data analysis, (2) analysis when collecting data; (3) data reduction; (4) data
presentation; (5) drawing conclusions and verification.
Results and Discussions
1. The activities carried out at the Karya Ilahi Foundation are providing training to teachers and
employees at the Karya Ilahi Foundation
a) Training on detection and growth and development and learning systems for children with
special needs for teachers and employees at the Karya Ilahi Foundation.
What was interesting during the training at the Karyailah Foundation: This training
provided a number of materials about dealing with children with special needs, so that teachers and
employees were better prepared to deal with various situations in the school environment. Teachers
and employees who take part in this training must be patient and more confident in handling
children with needs so that the needs of all children can be met. This training truly reflects the
foundation's commitment to fair education, where all children have the right to have the opportunity
to learn according to their potential.
Figure 1. training truly reflects the foundation's commitment to fair education
Source: Personal Photos
b) VCO Training in Football
This training helps the community to better utilize local resources such as coconut which
can be processed with various types, one of which is VCO. This can increase income for the
community. This training also improves skills for the community by focusing on understanding
what the instructor explains about making VCOs and selling them, so that the community has skills
that are useful for improving human resources.
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Fugure 2. VCO Training in Football
Image Source: Personal Photos
2. The Role of Effective Communication to Improve Skills and Productivity During Training
Good communication is not just a means of conveying messages or information but also a
means of building positive working relationships and being able to collaborate productively. Good
communication can influence the success of a training program and ensure that trainees obtain the
right information and skills. Effective communication helps build a relationship of mutual trust
between trainees and organizers or instructors. This trust is important so that participants feel
comfortable in sharing experiences, asking questions, and receiving input which in turn increases
their job satisfaction and motivation.
Conclusion
In society, conflict cannot be avoided. However, with effective communication, conflicts
can be identified and resolved in a constructive manner. Interesting during the training at the divine
work foundation: This training provides a number of materials about dealing with children with
special needs, so that teachers and employees are better prepared to deal with various situations in
the school environment. Providing this training helps the community to better utilize local
resources such as coconut which can be processed with various types, one of which is VCO.
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