Vol. 5, No. 11, November 2024
E-ISSN: 2723 - 6692
P-ISSN: 2723 - 6595
http://jiss.publikasiindonesia.id/
Journal of Indonesian Social Sciences, Vol. 5, No. 11, November 2024 2964
Optimization of Civil Servants' Performance at the Department of
Population and Civil Registration, South Papua Provincial
Government
Ferdinandus Jaftoran, Dahyar Daraba, Udaya Madjid, Arnold Poli, Hestiwati Basir
Institut Pemerintahan Dalam Negeri, Indonesia
Email: ferdinandusjaftora[email protected], dahyardaraba@gmail.com,
udayamadjid@ipdn.ac.id, arnoldpoli196[email protected]m,
hestiwatibasir@gmail.com
Correspondence: ferdinandusjaft[email protected]m
*
KEYWORDS
ABSTRACT
Performance; ASN, Discipline
and responsibility; South
Papua Civil Registration and
Administration Service
The main problem in our study is the Unorderly Administration of
Population and Civil Registration Services at the Population and
Civil Registration and Community and Village Empowerment
Service of Merauke Regency. This is because South Papua Province
is a new province. this research aims to analyze the
implementation, obstacles, and efforts in applying Ministerial
Regulation No. 6 of 2022 for state civil servants at the service in
question. The research method we use a qualitative descriptive
approach was used, with a Likert Scale method applied to measure
respondent tendencies through questionnaires. Data was collected
from 5 leaders, 10 task implementers, and 135 community
representatives across 4 sub-districts. Primary data came from
interviews and questionnaires, while secondary data was obtained
from documents. The results show that key dimensions, including
resource availability, facilities, performance, SOP clarity, and
effectiveness, did not meet performance standards, with scores
ranging from 33-66%. However, dimensions such as knowledge,
budget, skills, and innovation were within acceptable standards.
Based on these findings, the study recommends transitioning from
manual to digital services to improve efficiency and reduce costs.
Further research and collaboration between government and
universities are also recommended to support community service
efforts.
Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)
Introduction
Overview of ASN performance in the Government of South Papua Province As we all know that the
term bureaucracy is synonymous with government and society as one of the elements that feel the impact
of the government bureaucracy whether it is good or not. According to Max Weber that "bureaucracy is
technically the most efficient organization for life together". Therefore, through government reform, the
government seeks to make changes both in the organizational structure and the quality of its human
resources in the service towards effective and efficient good governance. A good government bureaucracy
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is one in which there are apparatus resources that have knowledge, integrity, nationalism and
commitment to anti-corruption. The government as a bureaucratic institution has a function to provide
services to the community, while the community as a party that gives mandate to the government has the
right to obtain services from the government (Hendra & Rachmawati, 2023; Rachmawati, 2016).
South Papua Province is a province that has just been formed by the Central Government. Therefore,
the Government of South Papua is still in the process of developing good governance, where one of the
elements that play an important role in good governance is the State Civil Apparatus (Ferdinandus, 2006).
The State Civil Apparatus in the Government of South Papua is currently still experiencing various
problems as a result of research conducted by the team that the problems faced are the quality of its human
resources and its management governance starting from planning its organization its implementation its
monitoring and evaluation needs to be done better in the future. Previous research has been carried out,
namely (1) by Christien Anggelin Susilawati in (2022), which examines "Competency analysis in the
placement of structural positions in the Merauke Regency Government". Similarities in the results
obtained that the ASN mentality is still low, discipline problems appear in attendance in carrying out tasks.
Then there is still low performance, lack of work motivation, lack of initiative and innovation due to lack
of knowledge and skills. Based on the study of the results of this research and if the facts in the field that
the team is currently conducting research that there has not been a significant change because it is still
clear that the problem of discipline is still carried out by the state civil apparatus in carrying out their daily
duties, then the problem of the main tasks and functions of each apparatus placed in the organization has
not been supported by adequate knowledge and enthusiasm in working innovatively, taking initiative and
creativity in carrying out their duties.The difference lies in the research locus, namely in the researcher
Sdri. Christien Anggeli Sosuliwati's locus is in Merauke Regency while our research is in South Papua
Province. Then the researchers who can be used as comparative material are (2) by Uen Haeruman (2021)
who examined the "ASN Performance at the Tasikmalaya City Transportation Office in 2018 that the
similarity is in the research focus, namely ASN Performance, namely there are 3 indicators in ASN
performance assessment, namely (1) Planning Indicator. (2) Implementation Indicators and (3)
Evaluation Indicators. The difference is in the locus. Furthermore, Researcher (3) by Saragih (2018) which
examines the Analysis of ASN Performance Appraisal at the Medan Denai District Office. The similarity lies
in the focus, namely ASN Performance, the results obtained are that the service process has not shown
maximum results; There are still many people who are disappointed with the service of officers; then in
terms of employee attendance that there are still public service officers who arrive late with various
reasons..this certainly affects the people who want to deal with him. The ability of officers according to the
results of the research obtained is good, but there is still public disappointment at the stage of the service
process. The community hopes that there will be socialization about the SOP for each section of affairs in
the Sub-District Office so that the community knows who they are taking care of the documents they want
to obtain. While the difference lies in the locus. The next researcher (4) by Londong et al. (2019). The
similarity lies in the focus, namely the performance of ASN, the results obtained that high employee
performance as an influence of training factors, work motivation factors and significant job distribution
also on the quality of public services as indicated by the higher level of public satisfaction with the services
provided by service officers, including supporting facilities for service procedures and provisions for the
amount of fees required. Based on the results of the four studies, it shows that the impact of problems of
low performance and work motivation and discipline of officers can affect the people served. Based on the
results of this analysis, various efforts have been made by the government in improving the performance
of its civil servants, including the Government of the province of South Papua, through the application of
work attendance "Finger Print" it is hoped that state civil servants who work within the government of the
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province of South Papua can come to work on time and leave work on time.Attendance that is on time
when starting and finishing work is expected for the state civil apparatus to be more disciplined, increase
motivation at work, optimize the performance achieved, be innovative and creative in carrying out tasks
(Ahmadi, 2021). Through the use of finger print, it will create work discipline from each state civil
apparatus, and this means that it will also provide positive performance and progress that can be achieved.
Then the next effort is to improve the low and less productive performance at work of the Government of
South Papua along with the change in status from district to province, there is an opportunity for its ASN
to increase knowledge and skills, through participating in technical guidance or courses for its state civil
apparatus according to the work field of its unit so that later it can become a tough and competitive state
civil apparatus. These are some of the efforts of the South Papua provincial government in improving its
Apparatus Resources, especially in terms of the quality of its performance. The purpose and objective of
the application of the regulation of the minister of home affairs no. 6 of 2022 in this study is to be able to
help the Government of the province of South Papua, especially the Office of Adminduk and capil and
community and village empowerment to move quickly towards an independent, just and prosperous
South Papua. Then the second is to help realize the motto "FAST" which means Smart, Productive and
Healthy.
The purpose of this study is to determine and analyze the implementation of the implementation of
PermenPAN-RB No. 6 of 2022 for state civil apparatus in the Population Administration and Civil
Registration Office of the South Papua Provincial Government. In addition, this study aims to identify
obstacles that arise in the implementation of the implementation of these regulations and analyze the
efforts made by the South Papua Provincial Government to overcome these obstacles as part of efforts to
foster the state civil apparatus.
Research Methods
In research on the implementation of permenPanRb no.6 of 2022. in the population
administration and civil registration offices in the southern Papua Provincial Government,
researchers used qualitative research methods with an analytical descriptive approach. This method
produces descriptive data organized in the form of detailed words (Bogdan & Taylor, 1975; Moleong).
This descriptive research does not aim to test hypotheses, but rather describes the "as is" conditions
related to certain variables or symptoms (Arikunto, 2021). Data is taken directly from respondents
or from secondary sources, such as books, official documents, and other literature.
This research was conducted at the Government Office of South Papua Province and at the
Office of Population Administration and Civil Registration of South Papua Province. In this study, the
data required include: (1) Primary data obtained directly from respondents or informants through
interviews or questionnaires; (2) Secondary data which includes documents such as books, journals,
regulations, and government archives relevant to the research problem.n.
The sampling technique used in this research is purposive sampling, which is the selection of
samples for specific purposes according to the information needs to be obtained (Sugiyono, 2018).
Based on this method, several informants from the state civil apparatus with different characteristics,
such as position and education, consisting of 5 provincial government leaders and 10 acting ASNs at
the Dukcapil Office were selected. In addition, the population of service recipients in South Papua
Province, 135 people with diverse characteristics (students, students, farmers, laborers, retirees, and
unemployed), were also included.
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Data collection techniques in this study included questionnaires, interviews, and
documentation, as described by Gulo (2002) and Soekanto (1986). The researcher used a Likert scale-
based questionnaire to measure the attitudes of respondents from various backgrounds, such as rank,
education, and occupation. In addition, direct interviews with informants were conducted to obtain
primary data related to research issues (Subagyo, 1992). Documentation was also used as a secondary
data source, which included books, journals, regulations, and government archives relevant to the
research topic.
The data analysis technique in this study follows the method of Miles and Huberman (1992),
which includes three main steps: (1) Data reduction is done by simplifying and highlighting important
points from the collected data to make it more systematic; (2) Data presentation using visual displays
such as tables or graphs to clarify the relationship between data; and (3) Conclusion drawing and
verification, where initial conclusions are made from patterns and meanings identified in the data,
then strengthened as additional data is added to ensure validity.
Results and Discussion
Description of the analysis of the performance of the state civil apparatus of the population
administration and civil registration offices and community and village empowerment.
The performance analysis of the state civil apparatus (ASN) in the Population and Civil
Registration Administration Office and Community and Village Empowerment in South Papua is
based on Permendagri No. 6 of 2022 and the Harvard JFK School theory which includes three
elements: support, capacity, and value. The purpose of implementing this regulation is to build a
reliable ASN performance management system, evaluate the performance of civil servants and PPPK
based on regulatory indicators, improve ASN performance and accountability, realize a world-class
bureaucracy, and implement a merit system. ASN performance assessment in this study is divided
into three main indicators: planning, implementation, and evaluation.
Description of the results of the performance analysis of the performance of the state civil
apparatus of the population administration and civil registration offices and community and
village empowerment.
The results of the analysis of ASN performance in the Population and Civil Registration Office
and Community and Village Empowerment of Merauke Regency show that the office is located in the
city center, facilitating access for residents from four sub-districts to take care of population
documents. In contrast, the Population and Civil Registration Office of South Papua Province still
faces obstacles, such as not having an official building, so the location of the office is difficult for
residents to find.
The Merauke District Office strives to continuously improve the quality of services and human
resources, especially by implementing information technology to keep up with population growth.
The implementation of digital technology in population services is expected to overcome obstacles
such as limited forms, because services can be carried out online (Ferdinandus et al., 2023). Thus,
services become more efficient and effective, allowing citizens to fill out forms and get electronic
signatures or barcodes online.
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Matric Optimizing ASN Performance Through the Implementation of PermenPan RB No.6 of 2022
in the Population Administration and Civil Registration Office; Government of South Papua
Province
Table 1. Accumulation Matrix of ASN Performance Optimization Planning Indicators
Assessment
Indicator
Presentation
Tendency
Mentions
1
2
3
1. Planning
325
___x100%= 72%
450
No need for
improveme
nt
2.Availability of
Apparatus and
Expert Resources
284
____x100%= 63%
450
Needs
Improveme
nt
3.Budget
Availability
328
__x100%= 72 %
450
No need for
improveme
nt
4.Availability of
Infrastructure
290
___x100%= 64%
450
Needs
Improveme
nt
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5.Achievement of
Performance and
Results
293
__x100%= 65%
450
Needs
Improveme
nt
Optimization of
ASN Performance
in the field of
Planning
340
___x 100%=45%
760
Needs
improveme
nt
Source: data June 2024
The table shows that the planning dimension indicator in optimizing ASN performance through
the implementation of Permenpan RB number 6 of 2022 in the Population and Civil Registration
Office and Community and Village Empowerment of the South Papua Provincial Government, in
general, the percentage is 45%, meaning that ASN performance in the agency has not met optimal
standards in the field of planning (Dara, 2021). The conclusion is that the planning for optimizing the
performance of ASN still needs improvement because of the 5 assessment indicators measured there
are only 2 (two) indicators that get a percentage value above 66 while the other assessment indicators
totaling 3 (three) get an assessment below 66, meaning that they still need improvement in the
tendency of the assessment indicators in the planning field to get a percentage of 76% with the
designation not requiring improvement, Based on the results of interviews with the head of the
Population and Civil Registration Office of Merauke Regency, the planning and budget indicators used
by the agency are in accordance with the previously prepared plans, so there are no shortcomings,
for example in terms of the expenditure budget that is annually obtained by the agency ... thus he said.
Table 2. Accumulation Matrix of ASN Performance Optimization Implementation Indicators
Assessment
Indicator
Presentation
Tendency
Mentions
Conclusion
1.Knowledge
323
__x100%= 72%
No need
for
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
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450
improve
ment
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high
indicator so it meets the
standards of optimal ASN
performance.
2.Skills
330
__x100%= 73 %
450
No need
for
improve
ment
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high
indicator so it meets the
standards of optimal ASN
performance.
3.Creative and
Innovative
326
__x100%= 72 %
450
No need
for
improve
ment
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high
indicator so it meets the
standards of optimal ASN
performance.
4.Clarity of SOP
285
__x100%= 63 %
450
Needs
Improve
ment
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
5.Good manners
289
__x100%=64 %
450
Needs
Improve
ment
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
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the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
6.Communication
278
__x100%= 61 %
450
Needs
Improve
ment
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
Implementation of
ASN Performance
Optimization
405
___x100%=45%
900
Needs
Improve
ment
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
Source: data June 2024
The table shows that the implementation dimension indicator in optimizing ASN performance
through the implementation of permenpan rb number 6 of 2022 in the Population and Civil
Registration Office and Community and Village Empowerment of the Government of South Papua
Province, in general, the percentage is 45%, meaning that ASN performance in the agency still needs
improvement because of the 6 indicators that (three) obtained a percentage of 72% above 66 with
the designation of not requiring improvement, there are 3 indicators, namely the knowledge
assessment indicator obtaining a percentage of 7, The budget availability assessment indicator
obtained a percentage of 72% with the designation Not needing improvement, other assessment
indicators obtained a percentage of 63% with the designation needing improvement, the courtesy
assessment indicator obtained a percentage of 64% with the designation needing improvement, then
the communication assessment indicator obtained a percentage of 61% with the designation dutuhuh
improvement. Based on the results of an interview with Mr. Nasrull, the head of the population
information and information sector of the Population and Civil Registration Office of Merauke
Regency, that in the implementation of tasks in the field, many of them are taken over by the father
himself, which should be the task of the technical implementers in the field, namely the ASN employee
staff under him, so there is still a need for intensive guidance and assistance on tasks in the field .. he
said.
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Table 3. Accumulation Matrix of ASN Performance Optimization Evaluation Indicators
Assessment
Indicator
Presentation
Tendency
Mention
s
Description
1
2
3
4
1. Responsibility
293
__x100%= 65 %
450
Needs
improve
ment
Still requires improvement (below 66)
with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the South Papua Provincial
Government shows moderate
indicators So it has not met the
standards of optimal ASN performance.
2.Friendliness
272
__x100%= 60 %
450
Needs
improve
ment
Still requires improvement (below 66)
with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the South Papua Provincial
Government shows moderate
indicators So it has not met the
standards of optimal ASN performance.
3.Dexterity and
responsiveness
304
__x100%= 68 %
450
No need
for
improve
ment
Does not require improvement (above
66) with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the Government of South
Papua Province shows a high indicator
So it is already
4.Accuracy
286
__x100%= 64 %
450
Needs
improve
ment
Still requires improvement (below 66)
with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the South Papua Provincial
Government shows moderate
indicators So it has not met the
standards of optimal ASN performance.
5.Cooperation
324
__x100%=76 %
450
No need
for
improve
ment
Does not require improvement (above
66) with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the Government of South
Papua Province shows a high indicator
So it is already
6.Discipline
324
__x100%=76 %
No need
for
Does not require improvement (above
66) with the conclusion that the
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450
improve
ment
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the Government of South
Papua Province shows a high indicator
So it is already
7. Effectiveness and
efficiency
288
__x100%=64 %
450
Needs
improve
ment
Still requires improvement (below 66)
with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the Government of South
Papua Province shows moderate
indicators so it has not met the
standards of optimal ASN performance.
8. Initiative
317
___x100%=70%
450
No need
for repair
Does not require improvement (above
66) with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the Government of South
Papua Province shows a high indicator
so it has met the optimal ASN
performance standards.
1. Satisfaction
290
__x100%=64 %
450
Needs
improve
ment
Still requires improvement (below 66)
with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the South Papua Provincial
Government shows moderate
indicators So it has not met the
standards of optimal ASN performance.
Evaluation
Optimizing ASN
Performance
607
___x100%=45%
1350
Needs
improve
ment
Still requires improvement (below 66)
with the conclusion that the
optimization of ASN performance
through the implementation of
permenpanrb no.6 of 2022 in the Civil
Registration and Civil Registration
Office of the South Papua Provincial
Government shows moderate
indicators So it has not met the
standards of optimal ASN performance.
Source data June 2024
The table shows that the evaluation dimension indicator in optimizing ASN performance
through the implementation of permenpan rb number 6 of 2022 in the Population and Civil
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Registration Office and Community and Village Empowerment of the Government of South Papua
Province, in general the percentage is 45%, meaning that the performance of ASN in the agency still
requires improvement because of the 9 indicators (three) obtained a percentage above 66 with the
designation of not requiring improvement, the three indicators are the cooperation assessment
indicator obtained a percentage of 76%, the discipline assessment indicator obtained a percentage of
76% with the designation of not needing improvement, the initiative assessment indicator obtained
a percentage of 70%, others obtained a percentage below 66 with the designation of needing
improvement, namely the responsibility assessment indicator obtained a percentage of 65% with the
designation of needing improvement, then the friendliness assessment indicator obtained a
percentage of 60% with the designation of needing improvement. The accuracy assessment indicator
obtained a percentage of 64%, the effectiveness and efficiency assessment indicator obtained a
percentage of 64% and the public satisfaction assessment indicator obtained a percentage of 64^ with
the designation needing improvement. Based on the results of interviews with Mr. Nasrull (2021), the
head of the population information and information sector of the Population and Civil Registration
Office of Merauke Regency and through the observations of the research team that there is still a need
for intensive guidance and mentoring of ASN staff field officers, including discipline issues at work
time.
Table 4. Summary matrix of indicators that have not met performance standards
Optimal ASN
Assessment
Indicator
Presentation
Tendency
Mentions
Description
1. Availability of
apparatus resources
and experts
284
___x100%= 63%
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
2.Availability of
Infrastructure
290
___x100%= 64%
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the
Government of South Papua
Province shows moderate
indicators so it has not met the
standards of optimal ASN
performance.
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3.Achievement of
Performance and
Results
293
___x100%= 65%
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
4.Clarity of SOP
285
___x100%= 63 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
5.Courtesy
289
__x100% = 64 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
6.Communication
278
___x100%= 61 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
7.Responsibility
293
___x100%= 65 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
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the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
8.Friendliness
272
___x100% = 60 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
9.Accuracy
286
___x100%= 64 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
10.Discipline
276
__x 100% = 61 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
11.Effectiveness and
efficiency
288
__x 100% = 64 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
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12.Satisfaction
290
__x 100% = 64 %
450
Needs
improvem
ent
Still requires improvement
(below 66) with the conclusion
that the optimization of ASN
performance through the
implementation of
permenpanrb no.6 of 2022 in
the Civil Registration and Civil
Registration Office of the South
Papua Provincial Government
shows moderate indicators So
it has not met the standards of
optimal ASN performance.
Data Suber June 2024
The table shows that indicators consisting of planning, implementation and evaluation
indicators that get a percentage between 33 - 66 of 150 respondents are indicators that hinder the
realization of optimizing ASN performance through the application of Permenpan RB number 6 of
2022 in the Population and Civil Registration Office and Community and Village Empowerment of the
South Papua Provincial Government, because in tendency the percentage of 12 indicators obtained a
percentage below 66 with the designation needs improvement. Based on the results of interviews
with Mr. Nasrull (2015), head of the population information and information sector of the Merauke
Regency Population and Civil Registration Office and Mr. Hengky, secretary of the provincial
population and civil registration office and through direct observation of the research team, it is still
necessary to provide intensive guidance and assistance to ASN staff field officers, including the issue
of discipline at work time.
Table 5. Summary matrix of indicators that have met the standard
optmal ASN performance
Assessment
Indicator
Presentation
Tendency
Mentions
Description
1
2
3
4
1. Availability of
Operational Budget
328
___x100%= 72 %
450
No need for
improvement
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of permenpanrb
no.6 of 2022 in the Civil
Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high indicator
so that it meets optimal
performance standards.
2. Knowledge
323
___x100%= 72%
450
No need for
improvement
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of permenpanrb
no.6 of 2022 in the Civil
Registration and Civil
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Registration Office of the
Government of South Papua
Province shows a high indicator
so that it meets optimal
performance standards.
3. skills
330
___x100% = 73 %
450
No need for
improvement
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of permenpanrb
no.6 of 2022 in the Civil
Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high indicator
so that it meets optimal
performance standards.
4. Creative and
innovative
326
___x100% = 72 %
450
No need for
improvement
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of permenpanrb
no.6 of 2022 in the Civil
Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high indicator
so that it meets optimal
performance standards.
5 Cooperation
324
___x100%= 76 %
450
No need for
improvement
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of permenpanrb
no.6 of 2022 in the Civil
Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high indicator
so that it meets optimal
performance standards.
6.Initiative
317
___x100%= 70 %
450
No need for
improvement
Does not require improvement
(above 66) with the conclusion
that the optimization of ASN
performance through the
implementation of permenpanrb
no.6 of 2022 in the Civil
Registration and Civil
Registration Office of the
Government of South Papua
Province shows a high indicator
so that it meets optimal
performance standards.
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Data Source June 2024
The table shows that the indicators consisting of planning, implementation and evaluation
indicators that obtain a percentage of 67-100 from 150 respondents are indicators that support the
realization of optimizing ASN performance through the implementation of Permenpan RB number 6
of 2022 in the Population and Civil Registration Office and Community and Village Empowerment of
the Government of South Papua Province, because in tendency the percentage of 6 indicators
obtained a percentage above 66 with the designation does not need improvement. Based on the
results of interviews with Mr. Nasrull, head of the population information and information sector of
the Population and Civil Registration Office of Merauke Regency and Mrs. Head of the Population and
Civil Registration Office of Merauke Regency and through direct observation of the research team that
from several supporting infrastructure facilities such as the building occupied by the Population and
Civil Registration Office of Merauke Regency is of a modern standard type, apart from that from
several tools or machines used for population and civil registration services that are standard, in
addition there are several Bachelor graduates both S1 and S2 who have standard knowledge
competencies as well.
Conclusion
Based on the results of research on efforts to optimize ASN performance through the
implementation of Permenpanrb Number 6 of 2022 at the Population and Civil Registry Office and
the Community and Village Empowerment Office of South Papua Province, it can be concluded that in
general the implementation of population and civil registration administration services at the
Population and Civil Registry Office of South Papua Province, after being measured based on existing
indicators in the aspects of planning, implementation, and evaluation, shows results with a
percentage between 33-66%. This shows that the performance of these services has not met the
expected standards and requires improvement, especially in dimensions such as the availability of
natural resources and experts, infrastructure facilities, achievement of work results, clarity of SOPs,
politeness, communication, responsibility, friendliness, timeliness, discipline, effectiveness and
efficiency, and community satisfaction. However, there are also several dimensions that have met
performance standards with percentages between 67-100%, such as the availability of operational
budgets, knowledge, skills, creativity, innovation, cooperation, and initiative.
Regarding the obstacles faced, the results showed that the Population and Civil Registration
Office of Merauke Regency still needs support for adequate infrastructure facilities. From a
managerial perspective, problems that need to be improved include clarity of SOPs, employee
attitudes, communication, responsibility, friendliness, accuracy, discipline, and cooperation between
related elements. Nevertheless, the Population and Civil Registration Office of South Papua Province
has taken concrete steps to respond to the demands of the times, including the development of
information technology and the dynamics of population development. Short-term improvement
plans, such as the construction of a provincial Dukcapil office building equipped with information
technology facilities, as well as the need for experts to operate information technology equipment,
are the main focus. In addition, tiered and continuous supervision is also needed to ensure services
remain optimal for the community.
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