Vol. 5, No. 10, October 2024

E-ISSN:2723 – 6692

P-ISSN:2723– 6595

http://jiss.publikasiindonesia.id/

Journal of Indonesian Social Sciences, Vol. 5, No. 10, October 2024 2655

The Effect of Job Demands and Job Resources on Turnover

Intention Mediated by Work Engagement at PT Prinal

Michael Heryanto

Hendratmoko

Kwik Kian Gie School of Business and Information Technology, Indonesia

Email: michael.heryanto.mh@gmail.com, hendratmoko@kwikkiangie.ac.id

Correspondence: michael.heryanto.mh@gmail.com

KEYWORDS

ABSTRACT

Job Demands; Job Resources,

Work Engagement; Turnover

Intention

This research aims to identify the influence of job demands and job

resources on turnover intention, with work engagement as a

mediating variable at PT Prinal. The retail industry faces high

turnover rates, posing a significant challenge at PT Prinal despite the

industry's enormous potential. The study involved 250 employees

of PT Prinal, using a non-probability sampling technique. Analysis

was conducted with SmartPLS v4.1.0.5, utilizing Partial Least Square

(PLS) and Structural Equation Model (SEM) techniques to test the

hypotheses. The findings show that greater job expectations

dramatically reduce employee engagement and increase the

likelihood of leaving the position. The job demands at PT Prinal are

generally counterproductive, as demonstrated by how they diminish

employee engagement. On the other hand, more excellent job

resources considerably raise employee engagement at work and

lower the intention to leave. Since job demands and job resources

directly affect turnover intention, work engagement plays a role in

mediating the interaction between these three variables. These

results highlight how crucial it is to manage job expectations and

resources to boost work engagement and increase employee

retention.

Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)

Introduction

The retail industry is one of the key sectors contributing significantly to Indonesia’s economic

growth, particularly within the trade sector, which accounts for up to 12.85% of the GDP. Retail is

vital to economic development, with businesses spread across Indonesia and a high labor absorption

rate. Given the news release (Kementrian Koordinator Bidang Perekonomian Republik Indonesia,

2024), Amid the uncertainty, Airlangga hopes that the retail sector can sustain the country's economy.

More than 270 million people living in Indonesia, increasing urbanization, internet penetration of up

to 70%, and the expansion of the middle class, which drives demand for the retail industry, are some

of the elements that contribute to the growth of the retail sector.